Canonbury Online Flower Delivery – Terms of Sale & Customer Agreement

Terms & Conditions for Online Flower Delivery in Canonbury

Introduction

These Terms and Conditions govern all orders placed online with Canonbury Flowers for the supply and delivery of flowers and related products across Canonbury and surrounding areas. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree to these Terms and Conditions, please refrain from using our services.

Scope and Application

Canonbury Flowers provides online flower delivery services throughout Canonbury and neighbouring regions. These terms apply to all customers placing orders via our online platform, regardless of delivery address within our stated delivery area.

Order Process

To order flowers or related products for delivery in Canonbury, customers must select their desired items and follow the checkout process on our website. After confirming your selection, you will be asked to provide recipient details, delivery date, and other necessary information.

It is the customer’s responsibility to ensure that all details provided during the order process are accurate and complete. Orders can only be processed once all required information, including payment details, are received. Any incorrect or incomplete information that causes a failed or delayed delivery remains the responsibility of the purchaser.

After you place an order, you will receive an automatic confirmation acknowledging your order. This constitutes acceptance of your offer to purchase. If we are unable to fulfil the order for any reason (such as stock availability or delivery limitations), you will be notified as soon as possible and your payment refunded where applicable.

Product Substitution & Availability

Flowers are a perishable product and stock may vary on a daily basis. Should a particular flower or arrangement become unavailable, Canonbury Flowers reserves the right to substitute individual items within the arrangement to provide a product of similar style, quality, and equal or greater value. Significant substitutions will be communicated to the customer before dispatch wherever possible.

Delivery Terms

Online flower delivery is available throughout Canonbury and its surrounding areas. Deliveries are typically made within the specified delivery time frames outlined during checkout, although we do not guarantee delivery at a particular time unless a specific timed delivery service is agreed separately.

Deliveries are made to the address specified by the customer. It is essential for customers to ensure someone will be available to receive the flowers or to provide suitable alternatives as per our delivery instructions (for example, safe place or with a neighbour). If delivery is not possible or access is restricted, we will take reasonable steps to contact you to arrange redelivery or collection. Canonbury Flowers cannot be held liable for failed deliveries where incorrect address information or delivery instructions are provided.

Payment Terms

All prices on our website are listed in British Pounds Sterling (£) and include VAT unless specified otherwise. Payment for orders must be made in full at the time of order placement. We accept major credit and debit cards as shown at checkout and may accept additional payment methods from time to time.

Payment is processed securely, and your order will not be dispatched until full payment has been received and your transaction has been authorised. If payment is not received or is declined, no contract will exist and your order will not be fulfilled.

Cancellations and Amendments

Should you wish to cancel or amend your order, you must contact us as soon as possible. Any cancellations or amendments requested less than 24 hours before the agreed delivery date may not be possible, particularly where perishable goods have been prepared or dispatched.

For cancellations made with sufficient notice (at least 24 hours prior to the scheduled delivery), a full refund will usually be issued. Requests for cancellation within 24 hours of delivery will be subject to our discretion, particularly where items have already been created or dispatched. In such cases, a partial refund may be available, taking into account any costs already incurred.

No refunds are provided for failed deliveries arising from incorrect information provided by the customer, absence of recipient, or refusal of goods at the point of delivery. Please review your order carefully before finalising.

Returns and Refunds

Due to the perishable nature of flowers, we are unable to accept returns for a change of mind. In the unlikely event that you are dissatisfied with the quality or condition of the flowers upon delivery, please notify us within 24 hours of receipt. We may request a photograph of the arrangement as received to assist our investigation and provide an appropriate resolution, which may include a replacement or a partial/full refund, depending on the circumstances.

Our Liability

Canonbury Flowers makes every effort to deliver flowers to the recipient’s address in a timely and professional manner. If, despite our efforts, a situation arises where we are at fault and delivery is not made as agreed, our total liability is limited to the price you paid for the goods or services.

Canonbury Flowers does not accept liability for:

Losses that were not caused by any breach on our part;
Losses that are indirect or a side effect of the main loss or damage (for example, loss of income, loss of profit, or business interruption);
Losses arising from events beyond our reasonable control (force majeure), including but not limited to strikes, natural disasters, breakdown of systems or network access, or other unforeseen interruptions.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be limited by law.

Customer Responsibilities

Customers are responsible for providing accurate delivery and payment information during the ordering process. Canonbury Flowers cannot be held liable for order issues or failed deliveries resulting from incorrect or incomplete details.

Customers must also ensure that recipients are available at the delivery address on the selected date and timeslot. Where the recipient is unavailable, we will attempt to leave the order in a safe place or with a neighbour, as per any instructions provided. The risk in the goods passes to the customer upon delivery at the specified address.

Intellectual Property

All content included on the Canonbury Flowers website (including images, product descriptions, text, and logos) is the property of Canonbury Flowers. No content may be reproduced, copied, or used without express prior permission.

Privacy

Canonbury Flowers respects your privacy and is committed to protecting your personal information. All personal details and data provided in connection with ordering and delivery of flowers is processed in accordance with our privacy policy and applicable UK data protection law.

Complaints and Queries

If you have any queries or concerns regarding your order or our terms, please contact our customer service team promptly. We aim to resolve any issues quickly and efficiently, and value feedback from our customers in Canonbury and surrounding areas.

Changes to Terms and Conditions

Canonbury Flowers reserves the right to amend or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website. It is your responsibility to review the terms regularly. Continued use of our services will be deemed acceptance of the revised terms.

Severability

If any part of these Terms and Conditions is found to be invalid, illegal, or unenforceable, such provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remainder will continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them (including any non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

These Terms and Conditions constitute the entire agreement between Canonbury Flowers and you, the customer, in respect of online flower delivery in Canonbury and surrounding areas. Any other terms or conditions, verbal or written, are excluded to the fullest extent permitted by law.

Final Note

By placing an order through our website for flower delivery in Canonbury or any of the nearby neighbourhoods, you acknowledge, understand, and accept these Terms and Conditions in full.