Our Fresh Flowers Guarantee & Return Policy in Canonbury
Fresh Flowers Guarantee for Canonbury Residents and Businesses
As a trusted local florist in Canonbury, Canonbury Flowers is dedicated to providing only the finest fresh flowers to our neighbourhood. Whether you’re welcoming beautiful bouquets into your home or sending thoughtful arrangements to clients, our fresh flowers guarantee ensures that you receive blooms at their peak. We serve households and businesses across the area, committed to delivering quality you can rely on.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers or floral arrangements arrive damaged or in less-than-perfect condition, please notify us on the day of delivery. This allows us to address your concerns swiftly. Our team will ask for a photograph of the damaged item to help us understand the issue and improve our service. Once confirmed, we will work quickly to resolve the matter, ensuring you enjoy the beauty you expected.
Freshness Window: Our Quality Commitment
We take pride in sourcing fresh, high-quality flowers that are designed to last. We guarantee that our flowers will remain fresh and vibrant for at least five days from delivery, provided they are cared for according to the care instructions included with every order. If, within this freshness window, your flowers wilt or deteriorate despite following our guidance, please contact us. We will assess the situation and take appropriate action to uphold our freshness guarantee for Canonbury customers.
Refund and Replacement Options
If you are not completely satisfied due to a quality issue, you may request a refund or a replacement bouquet. Once your claim is reviewed and approved, we’ll offer either:
- Replacement: A new arrangement, as similar as possible to your original order, delivered to your Canonbury address or designated recipient.
- Refund: A full or partial refund to your original payment method, depending on the nature of the issue.
We always strive to resolve problems to your satisfaction and appreciate your understanding as we maintain our high standards of customer care.
How to Register a Complaint
If you have a concern or complaint about your Canonbury Flowers experience, we want to hear from you. Our complaints process is designed to ensure your feedback is heard and acted upon:
- Contact our team within 48 hours of delivery.
- Provide details about your order and the issue encountered, including photographs if applicable.
- Our customer service team will review your complaint and respond promptly, typically within one working day.
- If necessary, we will arrange for a suitable resolution, including refunds, replacements, or other support as appropriate.
Your Trusted Canonbury Florist
Canonbury Flowers has built a reputation for reliability, quality, and customer satisfaction in the Canonbury community. Our commitment to outstanding service extends beyond the point of sale—we are always here to support you if things don’t go as planned. Thank you for trusting your floral occasions to us.
